Update Zammad Roles by Excel Workflow Solution

Workflow overview

Why this workflow matters

Useful for software delivery and engineering operations. Relevant for managed services and support workflows.

This AlekSystem workflow allows you to update user roles in Zammad based on data from an Excel file. The workflow automates role assignments, ensuring efficient and consistent updates. Features Excel Integration**: Import user data from an Excel file containing emails and role assignments. Dynamic Updates**: Match Zammad users by email and update their roles. Error Handling**: Continue workflow execution even if some updates fail. Customizable Variables**: Configure Zammad API URL, API key, and Excel file URL. Usage Import the Workflow: Upload the provided .json file into your AlekSystem instance. Set Variables: zammad_base_url: Your Zammad instance URL. excel_source_url: URL of the Excel file containing user data. Authentication for Zammad Create in the Node "Find Zammad User by email" and "Update User Roles" a Header Auth Authentication Name**: Authorization Value**: Bearer <put here your zammad api token> Run the Workflow: Execute the workflow to update user roles based on the Excel data. Issues and Suggestions For issues or suggestions, visit the GitHub Repository.

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