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Triage customer support tickets from Gmail and forms with OpenAI, Slack and Sheets Workflow Solution

Triage customer support tickets from Gmail and forms with OpenAI, Slack and Sheets

How it works Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema Routes each ticket throu...

Rank 58 Verified workflow

Workflow overview

Why this workflow matters

Relevant for managed services and support workflows.

How it works Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema Routes each ticket through an OpenAI powered triage agent that classifies priority, category, and sentiment Fans the result to three parallel outputs: a Slack alert to the support team, a row logged in Google Sheets, and an auto reply to the customer Set up steps Connect Gmail, Slack, and Google Sheets credentials, then authorize OpenAI (~10 minutes total) Keep full setup details, node by node instructions, and prompt tuning tips in the sticky notes inside the workflow

Best fit

Categories

AI/MLCommunication

Services

Google SheetsSlackGmailAI AgentOpenAI Chat Model

Use cases

support automationemail workflow automation

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