ticket on specific customer messages in Telegram Creation Workflow

Workflow overview

Why this workflow matters

Relevant for managed services and support workflows.

This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.

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