Classify Gmail support emails with AI and store tickets in PostgreSQL Workflow Solution

Workflow overview

Why this workflow matters

Relevant for managed services and support workflows.

This workflow automatically converts incoming Gmail messages into structured support tickets using AI classification. It assigns categories, generates a unique ticket ID, stores data in PostgreSQL, assigns a support agent based on workload, and sends an automated email reply to the customer. ⚙️ How it works Fetch email from Gmail AI classifies ticket (Payment, Login, Fraud, etc.) Generates unique ticket ID Stores ticket in PostgreSQL Assigns available support agent Logs assignment Sends email confirmation to customer 📦 Requirements AlekSystem (latest version) Gmail OAuth2 credentials PostgreSQL database AI model (Ollama or compatible LLM) Support tables: tickets support_persons ticket_assignment_logs

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