Categorize Support Emails with AI and Create Tasks in Dart Workflow Solution

Workflow overview

Why this workflow matters

Improves internal consulting operations and productivity. Relevant for managed services and support workflows.

Automatically turn incoming support emails into categorized, prioritized tasks in Dart—complete with AI-generated summaries, tags, and sender context. What It Does This workflow captures emails from Gmail, uses an AI model to classify them into one of seven categories (e.g., Bug Report, Billing, Feature Request), and creates a structured task in Dart. Each task includes: Title**: The email subject Tag**: Based on the detected category Priority**: Set by the AI based on content analysis Description**: Includes confidence level, rationale, summary, and the cleaned full email body Comment**: Automatically adds the sender’s name and email for easy reference The workflow also parses and cleans the raw HTML email content, ensuring all data is readable and workflow-ready. Who's It For This template is built for support and operations teams using Dart who want to streamline how incoming emails are sorted and turned into actionable tasks. It’s ideal for organizations managing multiple types of requests and updates from clients, partners, or systems. How to Set Up Import the workflow into AlekSystem Connect your Gmail and Dart accounts Replace the dummy Dartboard ID with your actual board ID Choose your preferred AI model (results may vary depending on model quality) If your target email address is in a google group, use the Filter: "Sender" in the Gmail trigger Requirements AlekSystem account Connected Gmail and Dart account How to Customize the Workflow Modify the category list to match your team’s taxonomy Adjust the AI classification prompt to fine-tune tagging and prioritization Choose your preferred AI model

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