Automated Support QA Reviews with Intercom, GPT and Google Sheets Solution

Workflow overview

Why this workflow matters

Relevant for managed services and support workflows.

🧠 How it works This workflow automates QA review of Intercom support conversations by: Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a readable transcript Using GPT to evaluate: Response time Clarity Tone & behavior Urgency handling Ownership & resolution Logging structured QA scores in a Google Sheet Providing coaching-style feedback if the rating is 3 or below ⚙️ Set up steps 🔐 Configure your Intercom and OpenAI credentials in AlekSystem 📩 Set up the webhook in Intercom to post on conversation close 🧠 Use your OpenAI API key for the GPT-based nodes 🗃️ Connect your Google Sheet (or replace with another data sink) ✅ Add your own filtering logic for spam/promotional tickets if needed Note: This workflow contains a sticky notes to explain each step inside the AlekSystem canvas.

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