Workflow overview
Why this workflow matters
Relevant for managed services and support workflows. Supports knowledge capture and document intelligence use cases.
📘 Description This workflow automates the full lifecycle of a data-consent complaint: receiving the complaint, validating the payload, normalizing the data into a clean ticket format, storing it in a compliance sheet, generating a formal acknowledgement email for the user, and sending an internal Slack alert for the compliance team. Everything moves from intake → classification → communication → escalation with zero manual handling. AI-generated messages follow DPDP-compliant tone and structure. ⚙️ What This Workflow Does (Step-by-Step) ▶️ Receive Consent Complaint (Webhook) Accepts a POST request containing complaint details: name, email, issue type, description, and metadata. 🔍 Check Required Fields (IF) Validates that the complaint includes a non-empty description. Valid → processed Invalid → logged to a separate sheet. 🧹 Clean & Normalize Complaint Data (Code) Constructs a unified ticket object with: auto-generated ticketId normalized fields (action, email, issueType, description) priority scoring timestamp source metadata Sets default status to Open. 📄 Log Invalid Complaint Records (Google Sheets) Stores incomplete submissions for later review. 📥 Store Complaint Ticket in Consent Dispute Sheet (Google Sheets) Appends the cleaned ticket into the Consent Dispute sheet including all metadata for traceability. 🧠 Generate Acknowledgement Email (AI) Creates a DPDP-compliant support email: mentions user name references ticket ID summarizes issue sets response window (48–72 hours) avoids legal or internal disclosures uses formal, respectful tone ⚙️ Configure GPT-4o – Email Generator Supplies the AI model for email generation. 📝 Extract Email Subject + Body (Code) Splits the AI-generated email into structured fields: subject and message. 📧 Send Acknowledgement Email to User (Gmail) Delivers the formatted acknowledgement directly to the user who filed the complaint. ⚙️ Configure GPT-4o – Slack Summary Model Supplies the AI model for internal Slack summary generation. 🔔 Generate Slack Incident Summary (AI) Produces an internal, action-focused Slack message containing: ticket ID user details issue type description timestamp priority recommended next step No greetings, no email formatting. 📡 Slack – Notify Compliance Team Sends the incident summary to the assigned Slack user or channel for quick action by compliance. 🧩 Prerequisites Live webhook endpoint Google Sheets OAuth (Techdome) Gmail OAuth Slack API credentials Azure OpenAI GPT-4o enabled 💡 Key Benefits ✅ Zero-touch intake → acknowledgement → escalation ✅ DPDP-compliant communication with users ✅ Structured ticket normalization and prioritization ✅ Instant Slack alerts for compliance action ✅ Full audit trail in Google Sheets 👥 Perfect For Data privacy teams Compliance & grievance redressal units SaaS platforms handling consent disputes Organizations needing DPDP-aligned automated workflows
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