Workflow overview
Why this workflow matters
Helpful for business development and pipeline building. Improves internal consulting operations and productivity.
This workflow automatically classifies every new email from your linked mailbox, drafts a personalized reply, and creates Linear tickets for bugs or feature requests. It uses a human-in-the-loop with gotoHuman and continuously improves itself by learning from approved examples. How it works The workflow triggers on every new email from your linked mailbox. Self-learning Email Classifier: an AI model categorizes the email into defined categories (e.g., Bug Report, Feature Request, Sales Opportunity, etc.). It fetches previously approved classification examples from gotoHuman to refine decisions. Self-learning Email Writer: the AI drafts a reply to the email. It learns over time by using previously approved replies from gotoHuman, with per-classification context to tailor tone and style (e.g., different style for sales vs. bug reports). Human Review in gotoHuman: review the classification and the drafted reply. Drafts can be edited or retried. Approved values are used to train the self-learning agents. Send approved Reply: the approved response is sent as a reply to the email thread. Create ticket: if the classification is Bug or Feature Request, a ticket is created by another AI agent in Linear. Human Review in gotoHuman: How to set up Most importantly, install the gotoHuman node before importing this template! (Just add the node to a blank canvas before importing) Set up credentials for gotoHuman, OpenAI, your email provider (e.g. Gmail), and Linear. In gotoHuman, select and create the pre-built review template "Support email agent" or import the ID: 6fzuCJlFYJtlu9mGYcVT. Select this template in the gotoHuman node. In the "gotoHuman: Fetch approved examples" http nodes you need to add your formId. It is the ID of the review template that you just created/imported in gotoHuman. Requirements gotoHuman (human supervision, memory for self-learning) OpenAI (classification, drafting) Gmail or your preferred email provider (for email trigger+replies) Linear (ticketing) How to customize Expand or refine the categories used by the classifier. Update the prompt to reflect your own taxonomy. Filter fetched training data from gotoHuman by reviewer so the writer adapts to their personalized tone and preferences. Add more context to the AI email writer (calendar events, FAQs, product docs) to improve reply quality.
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