Workflow overview
Why this workflow matters
Relevant for managed services and support workflows.
🚀 AI-Powered WhatsApp Customer Support for Shopify Brands This AlekSystem template builds a WhatsApp support copilot that answers **order status* and *product availability** from Shopify using LLM "agents," then replies to the customer in WhatsApp or routes to human support. Use cases "Where is my order?" → live status + tracking link "What are your best-selling T-shirts?" → in-stock sizes & variants Greetings / small talk → welcome message Anything unclear → handoff to support channel Good to know WhatsApp Business conversations are billed by Meta/Twilio/Exotel; plan accordingly. Shopify Admin API has rate limits (leaky bucket) --- stagger requests. LLM usage incurs token costs; cap max tokens and enable caching where possible. Avoid sending PII to the model; only pass minimal order/product fields. How it works WhatsApp Trigger\ Receives an incoming message (e.g., "Where is my order?"). Get Customer from Shopify → Customer Details → Normalize Input\ Looks up the customer by phone, formats the query (lower-case, emoji & punctuation normalization). Switch (intent router)\ Classifies into welcome, orderStatusQuery, productQuery, or supportQuery. Welcome path\ Welcome message → polite greeting → (noop placeholder). Order status path (Orders Agent) Orders Agent (LLM + Memory) interprets the user request and extracts needed fields. Get Customer Orders (HTTP to Shopify) fetches the user's latest order(s). Structured Output Parser cleans the agent's output into a strict schema. Send Order Status (WhatsApp message) returns status, ETA, and tracking link. Products path (Products Agent) Products Agent (LLM + Memory) turns the ask into a product query. Get Products from Shopify (HTTP) pulls best sellers / inventory & sizes. Structured Output Parser formats name, price, sizes, stock. Send Products message (WhatsApp) sends a tidy, human-readable reply Support path Send a message to support posts the transcript/context to your agent/helpdesk channel and informs the user a human will respond How to use Replace the manual/WhatsApp trigger with your live WhatsApp number/webhook. Set env vars/credentials: Shopify domain + Admin API token, WhatsApp provider keys, LLM key (OpenAI/OpenRouter), and (optionally) your support channel webhook. Edit message templates for tone, add your brand name, and localize if needed. Test with samples: "Where is my order?", "Show best sellers", "Hi". Requirements WhatsApp Business API (Meta/Twilio/Exotel) Shopify store + Admin API access LLM provider (OpenAI/OpenRouter etc.) Slack webhook for human handoff Prerequisites Active WhatsApp Business Account connected via API provider (Meta, Twilio, or Exotel). Shopify Admin API credentials** (API key, secret, store domain). Slack OAuth app** or webhook for human support escalation. API key for your LLM provider (OpenAI, OpenRouter, etc.). Customising this workflow Add intents: returns/exchanges, COD confirmation, address changes. Enrich product replies with images, price ranges, and "Buy" deep links. Add multilingual support by detecting locale and templating responses. Log all interactions to a DB/Sheet for analytics and quality review. Guardrails: confidence thresholds → fallback to support; redact PII; retry on API errors.
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